Privacy Policy

Privacy Policy

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When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Whenever you use our websites information may be collected through the use of cookies and similar technologies.

By using our Services, you agree to our use of cookies and other similar technologies as described in this Cookie Policy.

What are ‘Cookies’?

Cookies are small text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.

Cookies are very useful and do lots of different jobs which help to make your experience on websites as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences, and generally improving your experience.

They are referred to as session or persistent cookies, depending on how long they are used:

  • Session cookies only last for your online session and disappear from your computer or device when you close your browser.
  • Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.

When you use our Service either on a web browser or a device, the cookies may be set.

These cookies are essential in helping you to move around our website and to use its features, such as accessing secure areas of the website. Without these cookies, services you have asked may not be able to be provided. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Some examples of these essential cookies include:

  • Identifying you as being signed in to foodindee keeping you logged in throughout your visit so that you don’t need to sign in each and every time you change page.
  • Tracking what content has been viewed so that we can count the number of views.

In order to keep our Services relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use them. We use google analytics. For example, we can see which parts of foodindee are most popular, identify which pages have been viewed online, identify when errors occur, and test different versions of the website to see which one works best. Web analytics services use cookies to recognise your browser or device and, for example, identify whether you have visited foodindee before and what you have previously viewed or clicked on. This allows us to track information, such as how many individual users we have and how often they visit foodindee. It also helps us to analyse patterns of user activity and to develop a better user experience.

These cookies by third parties we do not control. These are called “third party cookies”. When you visit a page with embedded content, the service provider may set its own cookies on your web browser. foodindee does not control the use of these cookies and cannot access them, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except the username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.


During the course of dealing with us, we will ask you to provide us with detailed personal information relating to you and your existing business. This document is important as it allows us to explain to you what we will need to do with the data you provide, and the various rights you have in relation to this data.

To be able to make foodindee work we need to share your contact details with third parties who may require your services as a caterer.

The data you provide describes or relates to your personal and business circumstances.  This data may identify you directly, for example your name, address, and may also identify you indirectly, for example, your business details and the relation the business is to you or any other information that could be associated with you/your business cultural or social identity.

In the context of providing you with assistance in relation to your business requirements we collect some data directly from you when you register for an account with foodindee (Account Data). This data includes the following:

  • your full name;
  • your email address;
  • the password you set up to access your account;
  • your contact telephone numbers
  • your postcode and address
  • your direct marketing preferences.
  • your business name
  • your business title
  • your business details

We also collect information that you voluntarily provide to us when you contact us with queries, complaints, comments or praise, or information that you voluntarily post about yourself on public areas of our platform (Voluntary Data).

We collect information about how you use foodindee using cookies and similar technology. This includes your viewing history, IP addresses, device identifiers and information about how long you have stayed on certain pages or what pages you have clicked on (Behavioural Data). You can find more detailed information about this in our Cookies Policy. We also log and use information about any service errors or interruptions that you have experienced in order to help us create fixes and to make technical improvements to foodindee.

We also collect publicly available information from social networking sites such as Facebook and Twitter, for example likes, shares, tweets and posts about foodindee. This information is used for internal analysis purposes.

It is important that you understand how and why we use the personal data that we collect about you. Below sets out the different purposes for which we process personal data and which types of personal data we need for each purpose.

Managing your account and providing you with our services

We use your Account Data and Behavioural Data to set up, manage and administer your account, to log you into your account and to provide you with foodindee and any other services that you request from us. In particular, we use your Behavioural Data to provide you with recommendations when you log into foodindee. These are opportunities that we think you will be interested in viewing.

We use your Account Data to contact you occasionally with service messages about foodindee and other products and services you have signed up for, for example to provide you with password reminders, where your account is due to expire or to contact you about content you have submitted to us.

We use your Voluntary Data to enable us to respond to queries, complaints or comments that you have and to make sure that these are appropriately dealt with. If Voluntary Data you provide includes any special categories of personal data (such as information about your health, race or religion), you must make sure before you provide this that you are happy for us to use that Voluntary Data for the purposes set out in this Privacy Policy.

We use Account Data, Behavioural Data, Voluntary Data to help us monitor, analyse and improve foodindee. We use this data to help us understand which content and services are most interesting for our users and to help us identify errors and test features. This helps us to make sure that we are providing you with the best possible services.

We use Account Data, Behavioural Data, for marketing and advertising purposes. This can include sending you personalised advertisements that use your first name in the advertisement.

We use your Account Data are used so possible event organisers private or commercial can get in contact with you directly through the foodindee website or visa versa

We will use your email address to send you email marketing including our newsletter, information about new opportunities, where you have signed up to receive this from us.

You can opt out of receiving marketing emails at any time by either following the instructions to unsubscribe in any of our email marketing communications. It may take up to 48 hours for your change in preference to take effect and the change will not affect any marketing emails which have already been scheduled to be sent in the future.

If you opt out of email marketing, we will still need to send you service communications by email from time to time, such as information about changes to our services.

We may monitor any customer account to prevent, investigate, misrepresentation, security incidents, in accordance with applicable law and our legitimate interests

We may use your information to invite you to take part in market research or surveys.

When we speak with you about your business requirements we do so on the basis that both parties are entering a contract for the supply of services.

In order to perform that contract, and to arrange the products you require, we have the right to use Your Data for the purposes detailed.

Alternatively, either in the course of initial discussions with you or when the contract between us has come to an end for whatever reason, we have the right to use Your Data provided it is in our legitimate business interest to do so and your rights are not affected.  For example, we may need make contact with you to seek feedback on the service you received.

Where you ask us to assist you with for example in your business in relation to products that may meet your needs and to provide you with advice/guidance regarding any opportunities that may be available to you.

We will collect and record Your Data from you. You will usually provide information during the course of our initial meetings or conversations with you to establish your circumstances and needs and preferences in relation to your business. You will provide information to us verbally and in writing, including email and online forms.

In the course of handling Your Data, we will:

  • Record and store Your Data in our paper files, mobile devices and on our computer systems (websites, email, hard drives, and cloud facilities). This information can only be accessed by employees.
  • Submit online via foodindee booking online service Your Data to organisers of events either private or commercial. The provision of this information to a third party is essential in allowing us to progress any enquiry or application made on your behalf and to deal with any additional questions or administrative issues that  organizers and providers may raise.
  • Use Your Data for the purposes of responding to any queries you may have in relation to any events you may take out, or to inform you of any developments in relation to those events and/or job opportunities of which we might become aware

Sharing Your Personal Data

Your Data will be shared with:

  • organisers of events either private or commercial,
  • Third parties who we believe will be able to assist us with your enquiry or application.

In each case, your Data will only be shared for the purposes set out in this customer privacy notice, i.e. to progress your business enquiry and to provide you with our professional services.

Please note that this sharing of Your Data does not entitle such third parties to send you marketing or promotional messages: it is shared to ensure we can adequately fulfil our responsibilities to you, and as otherwise set out in this Customer Privacy Notice.

Security and retention of Your Data

Your privacy is important and we will keep Your Data secure in accordance with our legal responsibilities. We will take reasonable steps to safeguard Your Data against it being accessed unlawfully or maliciously by a third party.

We also expect you to take reasonable steps to safeguard your own privacy when transferring information to us, such as not sending confidential information over unprotected email, ensuring email attachments are password protected or encrypted and only using secure methods of postage when original documentation is being sent to us.

Your Data will be retained by us either electronically or in paper format for a minimum of six years, or in instances whereby we have legal right to such information we will retain records indefinitely.

Your rights in relation to Your Data

You can:

  • request copies of Your Data that is under our control
  • ask us to further explain how we use Your Data
  • ask us to correct, delete or require us to restrict or stop using Your Data (details as to the extent to which we can do this will be provided at the time of any such request)
  • change the basis of any consent you may have provided to enable us to market to you in the future (including withdrawing any consent in its entirety)
  • The right to be informed about what you are doing with people’s data, specifically through privacy notices
  • The right of users to access their data
  • The right to rectification, which quite simply means the right to correct any incorrect data you are holding
  • The right to erasure, commonly known as the “right to be forgotten”, meaning the right to have certain kinds of data deleted under certain circumstances
  • The right to restrict processing, meaning the right for a user to ask you to stop using their data in certain ways
  • The right to data portability.
  • The right to object, meaning a user’s right to object to your uses of their data
  • Rights in relation to automated decision making and profiling, which largely pertains to data used for the purposes of advertising, marketing, and behavioral analysis.

If you have any questions or comments about this document, or wish to make contact in order to exercise any of your rights set out within it please contact: Gareth Davies or Giles Smith

If we feel we have a legal right not to deal with your request, or to action, it in different way to how you have requested, we will inform you of this at the time.

You should also make contact with us as soon as possible on you becoming aware of any unauthorised disclosure of Your Data, so that we may investigate and fulfil our own regulatory obligations.

We may make changes to this Privacy Policy from time to time. Any changes we make will be posted on this page. We may also notify you by email if significant changes are made.


Data Subject Consent

I hereby grant foodindee permission to process my personal data for the purpose stated in the Privacy statement above.

Marketing Consent

I, hereby grant foodindee permission to process my personal data for the purpose of Marketing. By providing your consent, you agree that you have given your express permission for us to market you regarding products and services that we think may be of interest to you and by any means of communication that is suitable at the time.


foodindee is a trading name for DAVIES & SMITH LTD